FAQ

Before contacting us, please see if your question is answered below:

  1. Where is my order? I have a complaint!
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  2. Sometimes there’s no image for products, sometimes the wrong image shows, sometimes the same product or manufacturer appears more than once and sometimes there are completely irrelevent products in searches. What’s up with that?
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  3. I can’t find what I’m looking for. What now?
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  4. Can you find my product for me?


1. Where is my order? I have a complaint!

The Tea Compare Search Engine is just that, a search engine which enables you to find products available to buy online. We do not stock or sell any products ourselves – we’re just a search engine.

If you have a question about an order you have placed or a product you are interested in, you MUST contact the vendor you placed the order with or have a question about. We can not answer questions about products or orders. Click on the product links until you reach the vendor’s website (e.g.: Amazon, Art of Tea) then find their contact details from there.

2. Sometimes there’s no image for products, sometimes the wrong image shows, sometimes the same product or manufacturer appears more than once and sometimes there are completely irrelevent products in searches. What’s up with that?

The Tea Compare Search Engine uses cutting edge DataFeedFile (DFF) technology. It’s new and it’s not perfect. But the technology itself, and our implementation of it, is improving and the number of vendors getting on board is increasing all the time. The above issues arise because of one simple element; the inputting of data is still done by humans!

Retailers upload their own data files and with the giant suppliers like Amazon and eBay, mistakes are bound to creep in to lists of millions of products. Smaller retailers may lack the technical expertise to make it work properly, or as well as it could. There are growing calls for uniformity in data feeds and more retailers are getting to grips with the technolgy, but there are still many inconsistencies with how products are labeled and categorized.

For now we can only apologize and continue working with DFF to persuade retailers to agree on some ground rules and take more care with their product data feeds. This is a new technology but all the big retailers and more and more smaller ones are getting on board. The technical issues are being addressed and DFF technology is on the way up, so we’re happy to stand by it.

3. I can’t find what I’m looking for. What now?

Not every type of tea is available through Tea Compare; indeed, not every type of tea is available online at all. We can recommend these tea comparison websites which cover thousands of specifically targeted tea products:

  • Buy Tea Online This website showcases more than 1,500 tea products, from teabags to loose leaf tea, pu-erh cakes to antique Yixing teapots, everything for the tea drinker.
  • Buy Loose Tea This is the sister site to Buy Tea Online, which concentrates on fine loose leaf teas only. More than 750 varieties to compare and choose from.
  • Chai Buyer A website dedicated to Chai tea, the popular spiced milky tea from India.
  • Tea News Direct Reviews tea products and brings you the latest tea news and more suggested retailers.

We can also recommend the following tea retailers:

Still no joy? Maybe your product is not available online. Did you definitely get the name right, with the correct spelling? Try as many cobinations of search terms as you can think of in a search engine like Google, Bing, Yahoo, etc. Hopefully you’ll come up with something. 

4. Can you find my product for me?

There are now tens of thousands of different tea products out there and we can’t know about all of them. If you can’t find what you’re looking for on Tea Compare or any of the other suggested websites, the chances are we haven’t heard of it. If we were to find it for you, we’d have to do the same Google searches and make the same phone calls that you would. Whilst we’d love to be everyone’s personal tea finding service, we simply don’t have the time. In providing all these different methods to find tea, we reckon we’re already doing our bit…

So the short answer is no, we can’t help you find specific products. Sorry.

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